Terms & Conditions

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Order Processing
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Processing of an order normally commences within a few hours of it being placed. Orders placed over a weekend or public holiday period will be processed on the next available working day. Normally items ordered are delivered between 1 and 5 working days from the order being received.

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Accepted Payment Methods
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 Payment is accepted via the following credit cards: Visa, MasterCard and via the following debit cards: Switch, Delta, and Solo. We cannot accept payment by cheque.

We reserve the right to decline any orders placed with us.

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Confirmations & Receipts
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When you place your online order with us you can print off the summary of your order that will be shown on your screen, and we advise you to do so. You will also be sent an e-mail summarising your order and informing you your order has been placed. 

This email will also contain details of how your order will be delivered and when you can expect to receive it.

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Cancellation of an Order
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If after placing an order you wish to cancel it we can accept cancellation right up to the time the items are dispatched or within 28 days of receipt if the goods have already been dispatched (14 days if a sale item) . The cost of return postage or return delivery is the customer’s responsibility.  Refunds will be made to the credit or debit card used to make the original purchase after the returned goods are received by us.

We reserve the right to amend, change, or delete products listed on our site, and the way product images and colours are shown. 

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Refunds & Exchanges
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Goods must be returned within 28 days for refund or exchange (from receipt of goods), in their original condition (including packaging) and unused. After this we reserve the right to accept a refund or exchange. The goods are your responsibility until we receive them here so we recommend to use recorded post. We will issue the refund to the credit or debit card/PayPal account within 7 days after we receive the goods back. Please allow up to 10 working days for the refund to appear in your account.

If the item(s) have already been dispatched you will be liable to pay the postage to send it back to us.

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Complaints
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Should you feel you have any reason to make a complaint please send us an email : daniel@thereadingglassesshop.co.uk

 Phone; 01306 640 746

Any complaints made will be acknowledged as soon as they are received, and certainly within 5 working days. We will advise you of the time it will take to resolve any complaints, and we will keep you informed via email or by phone throughout the process.