Shipping policy

UK Only

 No. For fast delivery, we begin processing your order once it is received. 

We start processing orders ASAP so contact us and we will try our best for you.

Standard UK Delivery:

We offer Free UK Delivery on all orders £25 and over.

UK Delivery for all orders under £25 costs £2.95.

Standard UK Delivery:

All orders placed using our Standard delivery method are shipped via Royal Mail and are usually delivered within 3-5 working days. (excludes weekends and bank holidays) 

1 day dispatch.

As soon as your order is dispatched from our warehouse, you’ll receive a shipment notification email, you should receive your order shortly after this. Please do not contact us until at least 7 working days have passed since you received the shipment email as Royal mail can sometimes have delays which are completely out of our hands. If you have an order that is older than 7 working days and you still haven't received the item email

Returns and exchanges

30 days to return/ 14 days return for sale items (Please insure all items are returned in their original packaging).

Please send returns to the following address:

Castle Mill Lodge, Reigate Road, Dorking, RH41NN

Please send your returns to the provided returns address, in their original packaging and unused.

The goods are your responsibility until we receive them back, so we do recommend using recorded delivery for your returns.

30 Days from date of receipt / 14 days Days from date of receipt from sale items

30 Days from date of receipt / 14 days Days from date of receipt from sale items

It can take approximately 7 business days for us to receive your return in our warehouse. As soon as we’ve received your item(s) your refund will be processed in the original form of payment within 3 business days. You’ll be notified via e-mail to the address listed on your account when this transaction has taken place.

No, Personalised items cannot be return or exchanged.